Shipping policy
Prices
We offer free shipping for most orders over $199 and $9.99 Flat rate shipping for orders less than that (Contiguous US).
There are some products that do not qualify for free shipping due to size or weight.
Domestic Shipping time estimates
We optimize our processes for efficient and rapid order fulfillment to get it pulled from the shelves, packaged, and shipped to you the same day if your order is placed before 11:59am EST M-F. Orders placed after that or on weekends/holidays will be shipped the following business day.
We ship (in stock items) from our warehouse in Indianapolis, IN; so domestic orders are expected to be delivered between 1-5 days.
Please note that shipping times are estimates and may vary. We cannot guarantee exact arrival dates for orders. To avoid delays, we recommend ordering well in advance. Additionally, please do not schedule installation appointments until you have received and confirmed the arrival of your parts.
International
Contact us at sales@melemmotorsports.com with any questions or requests regarding orders to anywhere besides the Contiguous US.
Expedited
Expedited shipping may be available, depending on your location.Contact us at orders@melemmotorsports.com with any questions or requests.
Change of address
Please notify us immediately of any address changes to avoid delays. We'll make every effort to update your address, but a $10 fee will apply due to the resources required. If your order has shipped, we'll try to re-route your package(s) with the carrier. If successful, you'll be charged a $15 address change fee plus any additional shipping costs.
Damage merchandise
If your shipment is damaged in transit, please email orders@melemmotorsports.com
immediately. To facilitate a damage claim, please provide:
- Photos of the packaging and damaged parts
- All original products and packaging materials
Important Notes:
- Do not discard any packaging materials
- Land Bully is not liable for damage claims denied due
to customer negligence
LTL Truck Shipments:
- Inspect the shipment upon delivery, even if the outside
packaging shows no visible damage - Report any damage or shortages to Land Bully's customer
service within 5 business days of delivery - Once you've signed and accepted the shipment, you
release the freight company and Land Bully of any liability for damages not
reported on the delivery receipt
Delivery and Inspection:
- The freight company will contact you to schedule a
delivery date - Please ensure someone 18 years or older is present to
sign and inspect the shipment - If damage is found, note it on the paperwork and take
pictures; do not refuse the shipment
Tracking and Documentation:
- Use the provided tracking link to monitor your shipment
- Accurately document any damage and take
photos; email us within 48 hours.
Refused shipment
Please note that refusing a package will result in:
- A $15 service fee deduction from your refund
- Additional shipping charges deducted from your refund
- A delay in the refund process
To return an item, you must:
- Accept the shipment
- Follow our standard return process
- Initiate the Return Merchandise Authorization (RMA) process by emailing orders@landbully.com
International Orders:
- Refused packages will incur duty, taxes, and fees, which will be deducted from your refund
Lost or stolen packages
Account Information and Delivery Responsibility
You are responsible for ensuring your account has a current and accurate address, as well as up-to-date contact information, to guarantee proper delivery. Land Bully is not liable for packages delivered to incorrect addresses due to customer error.
If shipping to an apartment or multi-unit complex, please be aware that Land Bully is not liable for packages not received.
Missing Packages
If a package shows as delivered but you haven't received it, please report it to orders@melemmotorsports.com within 24 hours. To investigate, we require a police report to be filed promptly. Please submit a copy of the report to orders@melemmotorsports.com.
Investigation and Claim Process
Due to potential delays or errors in delivery, the shipping carrier may require a 3-business-day waiting period before we can file a missing package claim. This allows for a thorough investigation and resolution.